Privacy & Terms

 

Toblerone.fr is operated by Cats Solutions Limited under Licence from Mondelēz International.

CONDITIONS OF USE OF THE MY TOBLERONE WEBSITE

Your access to and use of the Toblerone.fr website - this site - is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.

GENERAL DISCLAIMER

The contents of this site are provided by Cats Solutions and Mondelēz International as Toblerone.fr. Whilst Toblerone.fr has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind (express or implied) including, without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement. Toblerone.fr accepts no liability for any statement, inaccuracy, or omission on this site. Toblerone.fr accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.

USE OF INFORMATION PROVIDED TO TOBLERONE.FR

All information collected by Toblerone.fr is stored and handled in accordance with applicable laws and regulations, especially the General Data Protection Regulation -Regulation (EU) 2016/679- "GDPR"). Detailed information on our data protection policies is given below on this page. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order. During checkout you will be offered the option to "opt in" to receive information from Toblerone.fr; Mondelēz International, and possibly other organisations and companies involved with, or relevant to, Toblerone.fr. You can opt-out later if you prefer. Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment. All information supplied in our 'feedback' form will be used solely for the purpose of responding to your query or suggestion.

Please note: Posting or transmitting any unlawful, threatening, defamatory, obscene, or other inappropriate material is prohibited.

 TRADEMARKS AND INTELLECTUAL PROPERTY

Trademarks, service marks and logos displayed on this site belong to Mondelēz International. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark of logo displayed on this site without the express written permission of Mondelēz International and/or Toblerone.fr

GENERAL

This site is controlled and operated by Toblerone.fr from its offices in the UK. Toblerone.fr makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

If for any reason any provision of these Conditions of Use are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.

These terms and conditions and anything in this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts.

COMPANY DETAILS

Registered address:
Toblerone.fr / Cats Solutions Limited
Unit 2, Caen View,

Rushy Platt

Swindon

SN5 8WQ

Registered Number: 2766445

Toblerone.fr Privacy Notice

Toblerone.fr is operated by Cats Solutions Limited on behalf of Mondelēz International

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. 

Cats Solutions Limited, on behalf of Mondelēz International, collects and uses Personal Data which you provide or which we collect about you when you navigate through our site for the purposes of supplying you with our products and services, making contact with you for marketing or other commercial purposes, answering your enquiries regarding our products, facilitating your participation in our offers and promotions, analysing and improving the quality of our products or services.

What Personal Data do we collect from you?

The type of information and Personal Data that we collect from you when you visit our sites or interact with us may include the following:

Personal details provided by you - such as your name, postal address, your telephone number and email address, your requests, any feedback you may have and any other data we receive if we communicate with you via email, online or via social media, and any other information you provide - for example, when you register with our sites, sign up for our newsletters, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services;

Payment information - including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, delivery, and billing addresses;

Account login information - including any information that is required for you to establish a user account, such as username, password and security question and answer;

Information collected automatically – including information about your computer, IP address and browser, that we may collect, for example, when you use our sites our own cookies or cookies owned by 3rd parties, web beacons and similar technologies may collect information about your use of our sites. See our Cookies Policy for further information.

How we use your Personal Data?

For legitimate interests: we use your Personal Data (both on an aggregated and on an individual basis), such as your contact details, your account and electronic identification data, information regarding your purchases, for the purpose of advertising and for analysing and improving the quality of our products or services, as well as to understand you as a customer.

Consent: We may process your data if you have given us specific consent to use your personal information to receive information from Toblerone.fr; Mondelēz International, and possibly other organisations and companies involved with, or relevant to, Toblerone.fr

Legally, we are obliged to comply with maintaining appropriate business records, handling complaints made to our customer solutions department, complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.

How long do we retain your Personal Data?

We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).

We may therefore retain your Personal Data for a 6 month period after your last interaction with us. After this time we will destroy or delete it in a secure manner. 

Who might we share your Personal Data with?

If you have opt-in to receiving marketing information, we may also share with other organisations we believe you would be interested in hearing from.

Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose Personal Data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Notice; to respond to any claims against us; and, to protect the rights, property, or personal safety of Mondelēz International, our customers, or the public.

 

Your Privacy Rights

Mondelez International is committed to respecting the exercising of all of the rights of its customers, regarding access, correction, additional information and objection.

You have certain rights under applicable data protection laws. These will include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information.

 

How do we ensure the security of your Personal Data?

We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.

Mondelēz Internationals Data Protection Officer

Mondelēz International has a Data Protection Officer ("DPO") who is responsible for the compliance with data protection law. You may contact Mondelēz Internationals Data Protection Officer or their office securely and confidentially at any time if you have questions, general concerns about the processing of your Personal Data, or any data protection issue.

You can contact the DPOs by emailing to MDLZDPOMEU@mdlz.com

Cats Solutions Data Protection Officer

Cats Solutions has a Data Protection Officer ("DPO") who is responsible for the compliance with data protection law. You may contact Cats Solutions Data Protection Officer or their office securely and confidentially at any time if you have questions, general concerns about the processing of your Personal Data, or any data protection issue.

You can contact the DPOs by emailing to dpo@cats-solutions.co.uk

or by post: DPO, My Toblerone, Cats Solutions Ltd, Unit 2, Caen View, Rushy Platt, Swindon, SN5 8WQ. United Kingdom.